CALL CENTER AGENT (8 POSITIONS) @ ONFON MICROFINANCE
OnFon Microfinance is seeking 8 Call Center Agents to join our team in Dar es Salaam. The successful candidates will be responsible for managing inbound and outbound customer communications, addressing product inquiries, and providing high-quality support to our clients. You will play a crucial role in maintaining our service standards while ensuring all customer interactions are documented accurately within our internal databases. This position requires a proactive individual who can troubleshoot issues effectively and provide quick resolutions to complex problems.
The role involves strictly adhering to company communication scripts while maintaining a professional and empathetic tone. You will be expected to follow up on unresolved cases and maintain strong relationships with our customer base. We are looking for individuals who can work efficiently under pressure and contribute to the overall success of our customer service department. If you are passionate about customer satisfaction and excel in a fast-paced environment, we encourage you to apply.
The role involves strictly adhering to company communication scripts while maintaining a professional and empathetic tone. You will be expected to follow up on unresolved cases and maintain strong relationships with our customer base. We are looking for individuals who can work efficiently under pressure and contribute to the overall success of our customer service department. If you are passionate about customer satisfaction and excel in a fast-paced environment, we encourage you to apply.
Key Requirements
Bachelor’s degree in a relevant field
Previous call center or customer support experience
Fluent in English and Kiswahili (written and spoken)
Strong active listening skills
Effective communication skills
Proven problem-solving capabilities
Proficiency in data entry and computer systems
Ability to handle high volumes of customer inquiries
Attention to detail in record keeping
Time management skills