FRONT OFFICE AGENT @ NYOTA BOUTIQUE HOTEL
We are looking for a professional Front Office Agent to be the first point of contact for our guests. You will manage check-in/check-out processes, handle inquiries, and ensure that every guest feels welcomed and valued from the moment they arrive at Nyota Boutique Hotel.
This role requires an individual who thrives in hospitality, possessing a friendly demeanor and the ability to handle administrative tasks efficiently. You will contribute to our stellar guest satisfaction scores by maintaining accurate records and providing seamless service.
This role requires an individual who thrives in hospitality, possessing a friendly demeanor and the ability to handle administrative tasks efficiently. You will contribute to our stellar guest satisfaction scores by maintaining accurate records and providing seamless service.
Key Requirements
Good command of English (spoken and written).
Previous front office or hospitality experience is an added advantage.
Friendly personality with excellent communication skills.
Strong interpersonal skills to build rapport with guests.
Ability to multitask and handle busy reception environments.
Basic computer skills for booking and reservation software.
Attention to detail in managing guest data and reports.
Professional appearance and a service-oriented attitude.
Capacity to handle guest complaints with tact and patience.
Punctuality and reliability in following shift schedules.