HEAD OF OPERATIONS @ NKGWETE IT SOLUTIONS
Nkgwete IT Solutions is currently expanding and evolving, seeking to build a robust leadership team to scale its impact across South Africa. As part of this growth, the company is looking to appoint a Head of Operations to join the executive leadership team. This pivotal role is far more than a standard operations position; it is a unique opportunity to lead a national service delivery environment and drive operational excellence. The successful candidate will be instrumental in shaping the future of one of the country's growing ICT service providers while fostering a culture of technical excellence and accountability.
The Head of Operations will focus on human-centered service and building a team of CHAMPIONS who make a tangible difference every day. Based in Witbank, Mpumalanga, the role requires a leader who can balance technical proficiency with emotional intelligence. You will be responsible for managing large-scale operational teams and ensuring that customer environments are handled with the highest level of care and efficiency. Candidates should be prepared to drive structural improvements and execute strategic goals to enhance the overall customer journey within the ICT sector.
The Head of Operations will focus on human-centered service and building a team of CHAMPIONS who make a tangible difference every day. Based in Witbank, Mpumalanga, the role requires a leader who can balance technical proficiency with emotional intelligence. You will be responsible for managing large-scale operational teams and ensuring that customer environments are handled with the highest level of care and efficiency. Candidates should be prepared to drive structural improvements and execute strategic goals to enhance the overall customer journey within the ICT sector.
Key Requirements
Strong experience in IT operations and service delivery within a corporate environment.
Proven leadership and people management capability with a track record of success.
The ability to drive accountability, structure, and execution across multiple departments.
Experience managing large operational teams and complex customer environments.
A deep passion for customer experience and a focus on continuous improvement.
The ability to lead with both technical strength and high emotional intelligence.
Strong understanding of the ICT industry and emerging technology trends.
Demonstrated ability to contribute to an executive leadership team and scale impact.
Commitment to human-centered service and building a high-performance culture.
Willingness to be based in Witbank, Mpumalanga and travel as required for national service delivery.