FIELD COLLECTIONS AGENT @ MARGARET WANG
A leading Digital Credit Provider (DCP) is seeking results-driven and tech-savvy Field Collections Agents to manage delinquent loan accounts. The role combines digital tools with active field engagement to recover overdue loans while maintaining professionalism and regulatory compliance. This position involves direct interaction with borrowers to facilitate debt recovery and requires a high level of integrity and adherence to financial laws.
The job is field-based and covers various locations across Kenya, including Kitale, Eldoret, Nakuru, Kawangware, Embu, Ruiru, Kakamega, Kasarani, and Machakos. Candidates will be responsible for skip tracing, negotiating repayment plans, and providing financial education to customers. The company offers a competitive salary along with performance-based commissions, airtime, and transport allowances to support the extensive travel required for this role.
The job is field-based and covers various locations across Kenya, including Kitale, Eldoret, Nakuru, Kawangware, Embu, Ruiru, Kakamega, Kasarani, and Machakos. Candidates will be responsible for skip tracing, negotiating repayment plans, and providing financial education to customers. The company offers a competitive salary along with performance-based commissions, airtime, and transport allowances to support the extensive travel required for this role.
Key Requirements
Diploma or Bachelor's degree in Business, Finance, or related field.
1–2 years' experience in field collections and debt recovery.
Tech-savvy with CRM, GPS, and mobile lending systems.
Knowledge of regulatory frameworks like In Duplum Rule and Data Protection Act.
High integrity and strong negotiation skills.
Willingness to travel extensively across field locations.
Ability to conduct skip tracing to locate hard-to-reach borrowers.
Negotiate ethical and sustainable repayment plans with delinquent borrowers.
Educate customers on credit health and financial responsibility.
Submit detailed daily activity reports to the management.