RELATIONSHIP OFFICER – RETAIL DEPOSITS @ LETSHEGO FAIDIKA BANK
Letshego Faidika Bank is seeking a dedicated Relationship Officer for Retail Deposits to join its dynamic team in Tanzania. The primary purpose of this role is to drive the growth of the bank’s retail liabilities portfolio through strategic customer acquisition, deposit mobilization, and consistent retention efforts. As a Relationship Officer, you will be responsible for sourcing and onboarding new retail deposit clients through direct sales, referrals, and networking, while identifying customer financial needs to recommend suitable banking solutions. You will also manage and strengthen relationships with existing customers to ensure long-term loyalty.
In addition to sales and relationship management, the role involves ensuring seamless onboarding and KYC compliance for all clients. You will monitor transactions to support AML/CFT compliance and resolve customer concerns effectively to improve service quality. The position requires preparing periodic performance and portfolio reports and maintaining an accurate CRM database to track client interactions. This is a results-driven role that contributes significantly to the bank's overall performance and market presence in the retail banking sector.
In addition to sales and relationship management, the role involves ensuring seamless onboarding and KYC compliance for all clients. You will monitor transactions to support AML/CFT compliance and resolve customer concerns effectively to improve service quality. The position requires preparing periodic performance and portfolio reports and maintaining an accurate CRM database to track client interactions. This is a results-driven role that contributes significantly to the bank's overall performance and market presence in the retail banking sector.
Key Requirements
Bachelor’s degree in Business Administration, Finance, Marketing, or related field.
2–4 years of experience in retail banking, deposits, or relationship management.
Proven track record in sales or deposit growth.
Strong financial analysis, customer engagement, and communication skills.
Understanding of banking products, compliance, and digital banking tools.
Ability to source and onboard new retail deposit clients through direct sales.
Experience in managing and strengthening relationships with existing customers.
Proficiency in monitoring transactions and supporting AML/CFT compliance.
Capability to prepare periodic performance and portfolio reports.
Familiarity with maintaining accurate CRM and client databases.
Excellent problem-solving skills and a customer-centric mindset.
High level of integrity and performance-focused attitude.