FRONT OF HOUSE & COMMUNITY OPERATIONS OFFICER @ IMPACT HUB NAIROBI
Impact Hub Nairobi is looking for a warm, organised, and proactive Front of House & Community Operations Officer to join our dynamic team. This full-time, in-person role is centered at the heart of our community space, ensuring it remains welcoming, professional, and runs smoothly every day. This position goes beyond traditional reception duties; it is a people-facing operations role essential for maintaining our vibrant atmosphere and supporting our diverse group of members and guests. The successful candidate will be responsible for a variety of tasks including managing room bookings, assisting with event coordination, and overseeing daily facility operations. You will play a crucial role in creating a strong community experience by being the primary point of contact for anyone entering the space. If you have a background in hospitality or operations and enjoy working in a community-driven environment, we invite you to apply.
Key Requirements
2–4 years’ experience in hospitality, front office, coworking, operations, events, customer service or community-facing work.
Warm, organised and proactive personality for a welcoming environment.
Ability to manage front-of-house operations effectively on a daily basis.
Experience in supporting room bookings and coordinating event logistics.
Strong communication skills for welcoming diverse members and guests.
Ability to coordinate and oversee daily facility operations and maintenance.
Capacity to foster and enhance the overall community experience.
Experience in administrative tasks associated with community management.
Proficiency in standard office management software and digital tools.
Strong problem-solving skills to handle daily operational challenges.