RESERVATION OFFICER @ HSD-MELT
The Reservation Officer will be a key member of the hospitality team, responsible for managing room bookings, handling guest inquiries, and ensuring seamless coordination between the front office and sales departments. The role requires a professional who can maintain accurate records, manage room inventory, and provide exceptional service to all incoming guests to maximize occupancy and revenue. You will work closely with other departments to ensure that guest preferences are met and that the booking process remains efficient from the initial inquiry to final check-in. The successful candidate will be expected to resolve booking conflicts, process payments, and provide comprehensive information regarding hotel amenities, rates, and special promotions to potential clients. We are looking for a proactive individual who thrives in a fast-paced environment and possesses a deep understanding of guest relations. This position is located in Dar es Salaam, where you will be expected to represent the company standards and maintain a high level of hospitality excellence.
Key Requirements
Diploma or Bachelor's Degree in Hospitality Management, Tourism, Hotel Management, or a related field.
Minimum of 1-3 years of experience in hotel reservations, front office, or guest services operations.
Proficiency in hotel reservation systems.
Experience with IDS Hotel Management System is an added advantage.
Excellent communication, customer service, and interpersonal skills.
Strong computer skills, including Microsoft Office applications.
Ability to handle high-pressure situations with professionalism.
Strong organizational skills and attention to detail.
Fluency in English and Swahili is preferred.
Understanding of booking engines and online distribution channels.