HOTEL RECEPTIONIST @ GONGALI HR OFFICE
Gongali HR Office is seeking a dedicated and professional Hotel Receptionist to join a dynamic team in Njiro, Arusha. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out process. This role requires an individual who is organized, friendly, and capable of managing various administrative tasks while maintaining a high standard of service. The successful candidate will be responsible for managing room bookings, responding to guest inquiries via phone and email, and coordinating with other hotel departments to ensure guest satisfaction. Located in the vibrant area of Njiro, Arusha, this position offers an opportunity to work in a fast-paced hospitality environment. Candidates must have at least one year of relevant experience and a passion for the tourism industry.
Key Requirements
Minimum of one year experience in hotel reception or related hospitality role.
Proficiency in English and Swahili to facilitate effective communication.
Strong communication and interpersonal skills to handle guest inquiries.
Experience with property management systems (PMS) or hotel booking software.
Ability to handle check-ins and check-outs efficiently and accurately.
Basic accounting or bookkeeping skills for processing guest payments.
Professional appearance and a customer-centric attitude.
Ability to multitask and handle administrative duties under pressure.
Knowledge of local tourism attractions and services to assist guests.
High school diploma or equivalent; a degree in Hospitality Management is preferred.