BRANCH SUPERVISOR @ FINCA MICROFINANCE BANK TANZANIA
The Branch Supervisor at FINCA Microfinance Bank Tanzania plays a crucial role in supporting the growth and operational excellence of the Ifakara Branch. This position focuses on expanding the loan portfolio, maintaining high portfolio quality, and ensuring smooth branch operations. The supervisor is also responsible for managing agents and upholding strict compliance with all bank policies and procedures. This role is instrumental in achieving the branch's financial and service objectives. The role involves overseeing daily branch activities, including the efficient processing of loan applications and ensuring all necessary documentation is accurate and compliant. The supervisor is responsible for preparing and reviewing various branch reports, which are vital for performance monitoring and strategic decision-making. A key aspect of this position is developing and implementing strategies to meet and exceed branch targets. Furthermore, the Branch Supervisor is expected to monitor local market trends, identifying opportunities for product or process improvements to enhance customer service and satisfaction. This involves direct engagement with customers to understand their needs and improve their overall experience with FINCA. The supervisor also collaborates closely with Sales Officers to plan and monitor sales activities, ensuring alignment with the bank’s broader commercial goals. A significant part of the role includes coaching, mentoring, training, and evaluating branch staff, fostering a high-performance culture. The supervisor manages staff performance, oversees budget adherence, and ensures consistent compliance with FINCA's internal policies and regulatory requirements, contributing to the overall success and integrity of the branch.
Key Requirements
Bachelor's Degree in Commerce, Business Administration, Banking, Management, or a related field.
Minimum 3 years of experience in a Microfinance Institution or Commercial Bank.
Computer literacy.
Ability to supervise branch operations, assets, and loan processing.
Experience in reviewing loan applications and ensuring policy compliance.
Strong skills in maintaining customer records and loan documentation.
Proficiency in preparing and reviewing comprehensive branch reports.
Proven ability to develop and implement strategies to achieve branch targets.
Experience in monitoring market trends and recommending product or process improvements.
Capability to coach, mentor, train, and evaluate branch staff.