APPLICATION SUPPORT SPECIALIST @ FINCA MICROFINANCE BANK TANZANIA
The Application Support Specialist in the IT Department at FINCA Microfinance Bank Tanzania, based in Dar es Salaam, is critical for ensuring the continuous availability, reliability, maintenance, and security of essential banking applications. This includes the Core Banking System, various digital channels, payment systems, Management Information Systems (MIS), and other third-party applications. The specialist provides vital technical support and plays a key role in maintaining business continuity across the organization's technological infrastructure. This position involves active support for a range of crucial systems, including the Core Banking system, all digital channels, payment systems such as KENEX, TIPS, and TISS, as well as MIS and integrated third-party applications. A primary responsibility is to monitor system performance rigorously and to efficiently resolve any incidents that arise, utilizing the helpdesk system to track and manage issues. The specialist is also integral to supporting critical financial processing activities, including End-of-Day, End-of-Month, and End-of-Year operations, ensuring their accuracy and timely completion. Key tasks include managing system upgrades, conducting thorough testing, facilitating deployments, performing regular backups, and implementing robust disaster recovery procedures to safeguard data and operations. The role demands strict compliance with IT policies, Service Level Agreements (SLAs), audit requirements, and stringent information security standards. Furthermore, the specialist actively supports various business requirements, participates in User Acceptance Testing (UAT), assists with project implementation, and manages change within the IT environment to ensure seamless integration and operational efficiency.
Key Requirements
Bachelor's Degree in Computer Science, Information Technology, or a related field.
Microsoft or related professional certification is an advantage.
Minimum 5 years of IT experience in financial services.
At least 3 years supporting Core Banking systems, databases, digital channels, and third-party applications.
Proficiency in monitoring system performance and resolving incidents through a helpdesk.
Experience in supporting End-of-Day, End-of-Month, and End-of-Year processing.
Knowledge of managing system upgrades, testing, deployments, backups, and disaster recovery.
Understanding of compliance with IT policies, SLAs, audit requirements, and information security standards.
Ability to support business requirements, UAT, project implementation, and change management.
Familiarity with payment systems like KENEX, TIPS, TISS.