SALESFORCE AMS MANAGER (SERVICE CLOUD & MULESOFT) @ FHEM GLOBAL
Fhem Global is seeking a highly skilled Salesforce AMS Manager specializing in Service Cloud and MuleSoft to join our team for a 36-month duration. This onsite role requires flexibility as work locations include San Francisco, CA, and Austin, TX. The successful candidate will lead Application Managed Services (AMS) operations, ensuring the stability and performance of the Salesforce Service Cloud ecosystem while managing incident, problem, and change management processes in alignment with strict SLAs. The role involves overseeing Salesforce configurations, enhancements, and support activities, as well as coordinating integration workflows using the MuleSoft platform. You will drive program management by planning, tracking, and reporting on key performance indicators and service metrics to improve overall system performance.
This position offers a competitive pay rate of $85 to $100 per hour based on experience. You will collaborate closely with cross-functional teams including Sales, Marketing, and IT to prioritize enhancements and deliver high-quality solutions for CRM and customer service operations. Candidates must have extensive experience in support environments and a strong understanding of ITIL processes. As this is a W2 position, we are specifically looking for Green Card Holders or US Citizens who can commit to the project duration and work effectively in a fast-paced environment. The manager will be expected to guide support teams and ensure all deliverables meet enterprise standards.
This position offers a competitive pay rate of $85 to $100 per hour based on experience. You will collaborate closely with cross-functional teams including Sales, Marketing, and IT to prioritize enhancements and deliver high-quality solutions for CRM and customer service operations. Candidates must have extensive experience in support environments and a strong understanding of ITIL processes. As this is a W2 position, we are specifically looking for Green Card Holders or US Citizens who can commit to the project duration and work effectively in a fast-paced environment. The manager will be expected to guide support teams and ensure all deliverables meet enterprise standards.
Key Requirements
6–9 years of Salesforce Service Cloud experience.
3–5 years of MuleSoft integration experience.
Strong experience in AMS (Application Managed Services) or support environments.
Proven program management and service delivery expertise.
Strong understanding of CRM and customer service operations.
Experience with ITIL processes including incident, problem, and change management.
Excellent stakeholder communication and coordination skills.
Ability to work onsite in both San Francisco, CA and Austin, TX.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant Salesforce certifications such as Service Cloud Consultant or Administrator.
Proficiency in Agile and Scrum methodologies for project tracking.
Knowledge of Salesforce Data Cloud or Marketing Cloud platforms.