SUPERVISOR (PERSONAL SECURED LOAN) @ FANIKIWA MORE COMPANY LIMITED
Fanikiwa More Company Limited is looking for a Supervisor for Personal Secured Loans to be based in Mwanza. This crucial role involves leading and coaching a team to successfully meet agreed sales targets. The ideal candidate will have a strong client base, be an adept problem-solver, and possess the ability to effectively address the needs of both clients and sales agents. Proficiency in Microsoft Word and Excel, along with a keen eye for detail and superior customer service skills, are essential for this position. The Supervisor will also be responsible for upholding high integrity, building strong customer relationships, and actively monitoring and controlling the loan portfolio. Excellent report writing, strong interpersonal and communication skills, and the capacity to work both independently and collaboratively are key attributes. Preference will be given to candidates with experience in car financing within microfinance. Fanikiwa promotes an inclusive and equitable workplace for all employees, partners, and clients.
Key Requirements
Degree is preferred
2 years in Microfinance (Car financing is preferred)
Experience of managing through coaching and leading a team to achieve the agreed sales target
Strong client base
Problem-solving skills
Ability to meet both clients and sales agent's needs
Detail oriented
Proficient with Microsoft Word
Proficient with Microsoft Excel
Superior customer service skills
High Integrity
Excellent customer service and relationship building
Ability to monitor and control loan portfolio
Excellent report writing skills
Strong Interpersonal and communication skills
Ability to deliver as a team/ or individual when required to do so