CUSTOMER SERVICE AND ACCOUNTS OFFICER @ EXCELLENT COLLEGE HEALTH AND ALLIED SCIENCE
Excellent College Health and Allied Science is seeking a dedicated Customer Service and Accounts Officer to join our team. This role is pivotal in providing support to students and parents, handling inquiries, and managing issues related to the college’s diverse service offerings. The successful candidate will be responsible for answering phone calls, responding to live chats or emails, and maintaining a high level of expertise regarding the institution's curriculum and administrative processes. Candidates must be prepared to resolve problems efficiently while representing the college's values in every interaction. Possible work locations for this role include Dar es salaam, Kibaha, Arusha, Mbeya, and Mwanza campuses.
In addition to customer-facing duties, the position involves significant administrative and accounting responsibilities. You will be expected to manage records, assist with secretarial tasks, and support the accounts department in maintaining financial accuracy. The ideal applicant should be versatile, possessing a background in fields ranging from human resources to procurement. This is an excellent opportunity for a professional looking to grow within a dynamic educational environment while providing essential services to our student body across various regions in Tanzania.
In addition to customer-facing duties, the position involves significant administrative and accounting responsibilities. You will be expected to manage records, assist with secretarial tasks, and support the accounts department in maintaining financial accuracy. The ideal applicant should be versatile, possessing a background in fields ranging from human resources to procurement. This is an excellent opportunity for a professional looking to grow within a dynamic educational environment while providing essential services to our student body across various regions in Tanzania.
Key Requirements
Possess a Certificate or Diploma in Library and Archives.
Possess a Certificate or Diploma in Records Management.
Possess a Certificate or Diploma in Secretarial studies or Administration.
Possess a Certificate or Diploma in Human Resources or Social Work.
Possess a Certificate or Diploma in Business Administration or Accounts.
Possess a Certificate or Diploma in Procurement or other relevant fields.
Ability to assist students and parents with inquiries related to college services.
Proficiency in answering phone calls, live chat messages, and emails professionally.
Strong problem-solving skills to find effective solutions for student issues.
Capacity to maintain expert knowledge about the college's program offerings.
Excellent communication and interpersonal skills for parent-student engagement.
Detail-oriented approach to maintaining administrative records and archives.
Ability to multitask between customer service and accounting duties.