TICKETING & RESERVATION OFFICER @ CONCISE GLOBAL
We are looking for a diligent, customer-focused Ticketing and Reservation Officer to manage flight bookings, ticket issuance, reissues, and customer travel needs. The ideal candidate should have strong knowledge of reservation systems and excellent communication skills. Responsibilities include handling flight reservations, providing accurate fare quotations, processing refunds, and using GDS systems like Amadeus. You will also interpret fare rules, manage BSP refunds, and collaborate with partners to ensure bookings are documented correctly. Maintaining high levels of professionalism while responding to customer inquiries via phone and email is essential. The role is remote, with Lagos, Nigeria, as the primary region of focus for the hiring process. The salary for this position is 300k Gross. The successful candidate is expected to resume duties within two weeks of hiring. This position offers an opportunity to work within a dynamic aviation and tourism environment, ensuring seamless travel experiences for all clients. All tasks must be performed with a high level of accuracy and attention to detail.
Key Requirements
Minimum of HND/B.Sc in any related field
2-3 years of experience as a Ticketing and Reservation Officer
Mandatory proficiency in Amadeus GDS
Good understanding of airline fare rules and ticketing procedures
Strong communication and interpersonal skills
Ability to work under pressure and meet deadlines
Attention to detail and problem-solving skills
Knowledge of multiple airlines and routing options
Previous experience in sales and customer service
Capability to manage time and tasks effectively in a remote setting