CUSTOMER SERVICE SUPERVISOR (AFTER SALES) @ CAMCO TANZANIA
CAMCO Tanzania is seeking a dedicated and experienced Customer Service Supervisor to lead our after-sales department in Dar es Salaam. The successful candidate will be responsible for overseeing daily customer service operations, ensuring that all client inquiries and after-sales issues are resolved promptly and efficiently. You will play a key role in maintaining high standards of service quality and building long-lasting relationships with our clients in the heavy equipment sector. The role requires a proactive leader with at least three years of professional experience and a deep understanding of the customer service lifecycle.
You will mentor team members, monitor performance metrics, and collaborate with other departments to enhance the overall customer experience. This position requires someone who is adept at handling complex customer interactions and providing technical support coordination. This is an excellent opportunity for a professional looking to grow within a dynamic international organization committed to excellence in the Tanzanian market. The deadline for applications is 19 April 2026.
You will mentor team members, monitor performance metrics, and collaborate with other departments to enhance the overall customer experience. This position requires someone who is adept at handling complex customer interactions and providing technical support coordination. This is an excellent opportunity for a professional looking to grow within a dynamic international organization committed to excellence in the Tanzanian market. The deadline for applications is 19 April 2026.
Key Requirements
Minimum of 3 years of professional experience in customer service roles.
Proven track record in after-sales service management.
Background or familiarity with heavy equipment or machinery is a major advantage.
Strong leadership skills with the ability to manage and motivate a diverse team.
Excellent verbal and written communication skills in English and Swahili.
Advanced problem-solving capabilities and conflict resolution skills.
Ability to work effectively under pressure and meet strict deadlines.
Proficiency in Microsoft Office Suite and CRM software systems.
High degree of integrity and professional ethics in business dealings.
Strong organizational skills and attention to detail in reporting.
Ability to analyze customer feedback to drive service improvements.
Commitment to providing high-quality service and maintaining client loyalty.