FIELD SERVICE SPECIALIST (ICT) @ AXIA TANZANIA
Our client, a leading technology solutions provider, is looking for a hands-on Field Service Specialist to support installation, maintenance, and troubleshooting of systems across client sites. This role is suited for a mid-level IT professional who enjoys being on the ground and solving real-time technical challenges. The specialist will be responsible for ensuring that all systems at client locations are functioning optimally, providing technical assistance, and maintaining a high level of client satisfaction through professional interaction. Salary is TZS 800,000 – 1,000,000 (Gross).
The successful candidate will handle a variety of tasks including the deployment of new ICT infrastructure, routine system updates, and responding to emergency technical failures. In addition to technical proficiency, the role requires strong organizational skills to manage multiple client sites and document work progress accurately. You will act as the primary point of contact for technical issues at the client's premises, ensuring minimal downtime and effective communication between the client and the core technical team.
The successful candidate will handle a variety of tasks including the deployment of new ICT infrastructure, routine system updates, and responding to emergency technical failures. In addition to technical proficiency, the role requires strong organizational skills to manage multiple client sites and document work progress accurately. You will act as the primary point of contact for technical issues at the client's premises, ensuring minimal downtime and effective communication between the client and the core technical team.
Key Requirements
2–3 years of experience in field service or IT support roles.
Strong technical troubleshooting and networking skills.
Comfortable with on-site work and frequent client interaction.
Excellent communication skills in both Swahili and English.
Ability to diagnose and resolve hardware and software issues efficiently.
Experience with system installation and configuration at client premises.
Proven ability to work independently and manage time effectively across multiple sites.
Relevant degree or technical certification in ICT, Computer Science, or a related field.
Knowledge of network security and basic server administration.
Commitment to providing high-quality technical assistance and customer care.