IT SUPPORT ENGINEER (DISPATCH TASKS) @ AUH TECHNOLOGIES
AUH Technologies is seeking motivated IT Support Engineers to join our team in Nairobi, Kenya, specifically for Level 1 Desktop Support Services. This role is focused on dispatch tasks, where engineers will provide on-call support and visit client sites as needed when tickets are raised. This is an excellent opportunity for early-career professionals or students looking to gain practical experience in field engineering and technical support within a dynamic environment. As a Dispatch Field Engineer, you will be responsible for resolving technical issues onsite, ensuring that desktop systems, hardware components, and software applications are functioning optimally for clients. You will collaborate with the central helpdesk to manage and close tickets efficiently while maintaining high standards of customer satisfaction. The role requires flexibility, reliability, and a proactive approach to technical problem-solving within the Nairobi business ecosystem.
Key Requirements
Proficiency in Level 1 Desktop Support services.
Ability to handle on-call dispatch tasks promptly.
Willingness to travel onsite when tickets are raised.
Strong troubleshooting skills for hardware and software issues.
Basic understanding of networking and connectivity.
Excellent communication skills for interacting with clients.
Ability to work independently as a field engineer.
Basic knowledge of operating systems like Windows and macOS.
Familiarity with ticket management systems.
Excellent time management skills to handle multiple service requests.