HUMAN RESOURCE OFFICER @ ARTCAFFE
Artcaffe is seeking a dedicated and hands-on Human Resources Officer to support its operational HR functions across multiple branches. In this pivotal role, you will serve as the backbone of HR operations, ensuring the seamless execution of employee relations, compliance, payroll coordination, and performance management systems. You will collaborate closely with management and staff to foster a motivated, high-performing, and legally compliant workforce. Key responsibilities include serving as the primary contact for employee queries, managing grievances, and facilitating disciplinary hearings to ensure company policies are applied fairly and consistently. Additionally, you will oversee contract administration and maintain meticulous employee records to meet operational and legal standards.The successful candidate will also manage payroll inputs, statutory deductions, leave administration, and various employee benefits. You will partner with department heads to lead the performance review cycle, providing coaching and guidance for performance improvement plans. Beyond administrative tasks, you will champion the Artcaffe culture by coordinating engagement initiatives, wellness programs, and recognition efforts designed to boost staff morale and retention. This position requires a resilient individual capable of thriving in a fast-paced, multi-branch hospitality environment while maintaining strict adherence to Kenyan labor laws and statutory requirements.
Key Requirements
A Bachelor's degree in Human Resources, Business Administration, or a related field.
Professional certification such as CHRP (Certified Human Resource Professional) is a significant advantage.
Active membership with the Institute of Human Resource Management (IHRM).
A minimum of 3 years of experience in HR operations, preferably within the hospitality, retail, or FMCG sectors.
Extensive working knowledge of Kenyan labor laws and statutory compliance standards.
Proven experience in coordinating payroll and managing HRIS (Human Resource Information Systems).
Strong interpersonal, negotiation, and conflict-resolution skills.
Ability to manage disciplinary processes and facilitate fair grievance procedures.
High level of detail orientation and organizational skills for record maintenance.
Proven resilience and the ability to work effectively in a high-pressure, multi-branch environment.