CUSTOMER SERVICE EXECUTIVE @ ALWAN MANPOWER
A reputable shipping company based in the Jebel Ali Free Zone (JAFZA) is looking for a dedicated Customer Service Executive to join their team. The primary focus of this role is to facilitate efficient communication between clients and the operations department, ensuring that all shipping activities are handled with precision. The successful candidate will be responsible for managing day-to-day customer interactions, providing real-time shipment updates, and handling all necessary documentation required for logistics processes. This position is ideal for someone who thrives in a fast-paced environment and possesses a strong background in the maritime or logistics sector. Based in JAFZA, the role involves working closely with a diverse team to ensure operational excellence. You will coordinate with various stakeholders to streamline shipping schedules and resolve any potential delays or issues that may arise during transit. The position demands a high level of organization and a customer-centric approach to maintain the company's reputation for reliability and quality service. Candidates will have the opportunity to work in a major global logistics hub, contributing to the success of a growing shipping firm while developing their professional skills in the industry.
Key Requirements
At least 2 years of professional experience in the UAE shipping or logistics sector.
Fluency in English, both written and verbal, for effective communication.
Proficiency in basic computer applications and office productivity software.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
A strong focus on customer satisfaction and relationship management.
Proven ability to provide timely and accurate shipment updates to clients.
Extensive knowledge of shipping documentation and regulatory requirements.
Excellent coordination skills to work seamlessly with the operations team.
Ability to handle high-pressure situations and resolve customer issues promptly.
Strong attention to detail to ensure accuracy in data entry and reporting.