RELATIONSHIP MANAGER - PERSONAL BANKING @ AKIBA COMMERCIAL BANK PLC
We are seeking a highly motivated and skilled Relationship Manager - Personal Banking to join our dynamic team in Dar es Salaam. The successful candidate will be responsible for ensuring excellent business relationships and high customer satisfaction levels with all allocated accounts on an ongoing basis. You will act as the primary point of contact for personal banking clients, managing their financial needs and ensuring a seamless end-to-end customer service experience from initial origination through to final fulfillment.
In this role, you will be expected to drive business growth within your portfolio while adhering to the bank's internal processes and risk management guidelines. The ideal candidate will demonstrate strong initiative, professional integrity, and a commitment to service excellence. You will participate in strategy formulation and be expected to articulate bank goals across various levels of the organization to ensure consistent high-quality service delivery.
In this role, you will be expected to drive business growth within your portfolio while adhering to the bank's internal processes and risk management guidelines. The ideal candidate will demonstrate strong initiative, professional integrity, and a commitment to service excellence. You will participate in strategy formulation and be expected to articulate bank goals across various levels of the organization to ensure consistent high-quality service delivery.
Key Requirements
Degree in Business Administration or a related field
Minimum of 3 years of experience in a related banking field
Proven experience in Sales and Relationship Management
Strong selling, presentation, and negotiation skills
Good understanding of credit risk analysis and risk management processes
Strong leadership skills with the ability to formulate business strategy
Commitment to Service Excellence
Excellent communication and interpersonal skills
Ability to manage portfolio growth and retention
High degree of professional integrity and problem-solving capabilities