RELATIONSHIP MANAGER, BUSINESS BANKING (3 POSITIONS) @ AKIBA COMMERCIAL BANK PLC
Akiba Commercial Bank PLC (ACB) is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB). The role is vital for driving the growth of SME deposits and loans, both in terms of number and value. Successful candidates will be responsible for recruiting SME clients, cross-selling bank products, and maintaining robust business relationships with both new and existing customers. Strategic planning and marketing expertise are essential to align branch targets with the bank's overall strategy. Work locations for these positions include Dar Es Salaam, Arusha, and Moshi.
In addition to growth and acquisition, the Relationship Manager will manage a select portfolio of high-net-worth customers, ensuring high levels of customer satisfaction through proactive relationship management. Key responsibilities include monitoring credit risk, maintaining acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels, and strictly adhering to governance processes. The candidate will also be expected to track market trends, recommend service improvements, and ensure audit outcomes remain acceptable. This role requires a professional commitment to upholding ACB's service standards and compliance policies.
In addition to growth and acquisition, the Relationship Manager will manage a select portfolio of high-net-worth customers, ensuring high levels of customer satisfaction through proactive relationship management. Key responsibilities include monitoring credit risk, maintaining acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels, and strictly adhering to governance processes. The candidate will also be expected to track market trends, recommend service improvements, and ensure audit outcomes remain acceptable. This role requires a professional commitment to upholding ACB's service standards and compliance policies.
Key Requirements
Proven experience in managing and growing SME portfolios within a banking environment.
Strong understanding of financial solutions and tailoring them to diverse client needs.
Ability to recruit new SME clients and cross-sell bank products effectively to drive revenue.
Expertise in developing marketing and deposit mobilization strategies aligned with branch targets.
Strong strategic planning skills to achieve lending and deposit targets consistently.
Significant experience in managing and retaining high-net-worth customer portfolios.
Proficiency in monitoring and controlling credit risk through meticulous analysis.
Demonstrated ability to maintain acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
Excellent interpersonal and proactive relationship management skills for customer satisfaction.
Strong knowledge of governance processes and internal/external compliance standards.
Ability to track market trends and recommend improvements to product offerings.