0 Negotiable or Not Mentioned
Tanzania, Unguja
4 hours ago
whitesandvillas.com
9 Applied 6 Pro Applied
The Accommodation Manager will oversee all accommodation-related departments, ensuring exceptional guest experiences and maintaining luxury hospitality standards across the resort. This pivotal role involves supervising the Front Office, Concierge, Housekeeping, Porter, and Butler departments to deliver outstanding personalized guest service throughout guests’ stays, aligning with the resort's 5-star service standards and international hospitality requirements.
Key responsibilities include leading, training, and motivating an accommodation team of approximately 20 employees, collaborating closely with the General Manager and department heads, and managing departmental budgets. The manager will monitor performance indicators such as occupancy, guest satisfaction, and cost control, while also professionally and discreetly handling guest complaints and sensitive matters to ensure overall guest satisfaction and operational efficiency.
Key Requirements
Degree in Hospitality Management, Luxury Tourism, or a related field
Minimum 5 years’ experience in a similar management role within a luxury hotel or international 5-star property
International hospitality experience is preferred
Strong leadership and people-management skills
Excellent organizational and interpersonal abilities
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
4 hours ago
whitesandvillas.com
13 Applied 9 Pro Applied
Zanzibar White Sand Luxury Villas & Spa is seeking an experienced Spa Manager to lead its luxury wellness operations and deliver exceptional guest experiences. The successful candidate will oversee all aspects of spa operations, including daily management, coordination with other departments to ensure seamless guest experiences, and the management of inventory, stock control, and procurement activities. Emphasis will be placed on maintaining high hygiene, cleanliness, and safety standards.
This role also involves ensuring exceptional guest service and personalized wellness experiences, handling guest inquiries and complaints professionally, and developing new wellness concepts aligned with guest preferences and industry trends. The Spa Manager will recruit, train, and develop spa staff, conduct performance evaluations, foster a positive workplace culture, and monitor budgets and control operational costs, contributing to the financial success of the spa.
Key Requirements
Minimum 3–5 years of experience in spa and wellness operations
Previous experience in a similar leadership role within a luxury hotel or resort is preferred
Strong understanding of spa operations, service standards, and guest relations
Excellent leadership, communication, and interpersonal skills
Ability to multitask and work effectively in a fast-paced environment