Best Talent Reach (BTR) 5 Jobs Found for "voice process"

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ANALYST (03 POSITIONS) @ GALLAGHER

0 Negotiable or Not Mentioned India, Pune 9 days ago ajg.com 563 Views

Gallagher is currently seeking motivated individuals for the position of Analyst within our insurance division. We are looking for candidates with 1 to 2 years of international experience, specifically those with a background in international voice processes or similar client-facing roles. The role involves processing insurance-related tasks with a focus on non-claims operations, requiring a high level of accuracy and attention to detail. This position is based in Pune and consists of night shifts only, catering to our global clientele.

As an Analyst, you will be expected to demonstrate excellent communication skills, both written and verbal, to interact effectively with international stakeholders. Candidates should possess strong logical reasoning and analytical thinking capabilities to navigate complex insurance scenarios. Since we have 03 open positions, we are prioritizing immediate joiners who can start right away. If you are a proactive professional with a solid understanding of the insurance industry and are comfortable working in a night shift environment, we encourage you to apply.

Key Requirements

1 to 2 years of international experience. Previous experience in international voice operations is highly preferred. Excellent written communication skills for professional correspondence. Strong verbal communication skills to interact with global clients. Good logical reasoning abilities to solve complex problems. High level of analytical thinking for insurance data processing. A solid foundational understanding of the insurance industry. Availability to work exclusively in night shifts. Must be an immediate joiner or have a very short notice period. Ability to work effectively within a team of insurance analysts.
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CUSTOMER SUPPORT EXECUTIVE (CHAT & EMAIL) @ LYROS TECH

~25,000 Mentioned India, Hyderabad 16 days ago lyrostech.com 1132 Views

Lyros Tech is seeking a professional Customer Support Executive (Chat & Email) to join our growing team in Hyderabad. This role is specifically designed for candidates with 1 to 2 years of experience who possess exceptional communication skills in Telugu, English, and Hindi. The primary focus of this position is managing customer inquiries through digital channels, ensuring high satisfaction levels and efficient problem resolution. This is a great career opportunity for individuals looking for a stable fixed morning shift without the requirements of night shifts.

The compensation package for this role includes a salary of ₹3 LPA along with attractive performance-based incentives and an annual travel allowance of ₹24,000. Applicants should be customer-focused and have a proven track record in handling non-voice processes like chat and email support. This position offers a professional environment for career growth and skill development within the BPO and customer service sector in India.

Key Requirements

1–2 years of professional experience in customer support roles. Excellent written and verbal communication skills in Telugu. Excellent written and verbal communication skills in English. Excellent written and verbal communication skills in Hindi. Proven experience in handling high-volume chat and email support. Strong customer-focused and problem-solving mindset. Ability to work efficiently during fixed morning shifts. Proficiency in multi-tasking and managing digital communication threads. High level of accuracy and attention to detail in written correspondence. Basic computer literacy and familiarity with CRM or support tools.
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CUSTOMER SERVICE EXECUTIVE (US SHIFT) @ AIPXPERTS

0 Negotiable or Not Mentioned India, Ahmedabad 23 days ago aipxperts.com 1116 Views

We are looking for a dedicated Customer Service Executive to join our dynamic team in Ahmedabad for our US-based night shift process. The primary focus of this role is to handle international clients with a high level of confidence, professionalism, and clarity. Candidates will be expected to manage customer queries effectively and ensure a positive client experience while working in a fast-paced environment. This is an office-based position requiring physical presence at our Ahmedabad location.

The ideal candidate will possess a proactive mindset and strong problem-solving skills to navigate various client scenarios. You will utilize modern IT software and tools, along with Microsoft Office applications, to perform your daily tasks. If you are a quick learner who thrives in a team-oriented environment and is comfortable working during US business hours, this is an excellent opportunity to grow your career in international customer service.

Key Requirements

Excellent verbal and written communication skills in English. Comfortable working in a permanent night shift according to US timings. Basic to intermediate knowledge of MS Excel and MS Word. Understanding of IT software and general computer tools usage. Willingness to work from the office location in Ahmedabad. Strong problem-solving attitude to resolve client issues. Ability to handle customer queries professionally and calmly. Quick learner with the ability to adapt to new processes. Team player with a proactive and positive mindset. Ability to maintain high performance in a fast-paced environment.
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INTERNATIONAL VOICE PROCESS (UK SHIFT) @ XTRIM GLOBAL SOLUTIONS PVT LTD

0 Negotiable or Not Mentioned India, Indore 23 days ago xtrimglobalsolutions.com 1434 Views

Xtrim Global Solutions is currently expanding its team and seeking energetic individuals for the International Voice Process role, specifically focused on the UK shift. As an International Voice Process executive, you will be part of one of Indore's fastest-growing International KPO and Sales organizations, representing the company to international clients. This role provides an excellent platform for individuals looking to build a global career while working in a supportive, office-based environment at Princes Business Skypark.

The company offers a dynamic workplace with various benefits including lucrative incentives, PF, and additional growth opportunities. Working hours follow a 5-day week schedule with Saturdays and Sundays off, allowing for a healthy work-life balance. Whether you are a fresher looking to start your career or an experienced professional seeking new challenges, this position offers the chance to work with dynamic teams serving high-profile UK clients.

Key Requirements

Excellent verbal and written communication skills in English. Must be willing and able to work in UK shifts. A strong passion for customer interaction and relationship building. Goal-driven individual with a focus on meeting performance targets. Ability to work effectively in a physical office environment in Indore. Freshers are welcome to apply; previous experience is a plus. Basic computer literacy and ability to navigate multiple software screens. Strong listening skills and empathy for handling client concerns. Ability to maintain high energy levels throughout the shift. Willingness to learn and adapt to international business processes.
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VOICE PROCESS INTERN - CALLING (2 POSITIONS) @ UNICUSPRO

~10,000 Mentioned India, Hyderabad 24 days ago unicuspro.com 1445 Views

Unicuspro is looking for motivated Voice Process Interns to join our calling team at our Hyderabad location. This role involves handling communication with clients and potential customers through professional voice channels. The position follows a hybrid work model, with office presence required in Manikonda on Mondays, Wednesdays, and Fridays, while Tuesdays, Thursdays, and Saturdays are designated for working from home. This arrangement is designed to offer interns the best of both worlds: office-based learning and the flexibility of remote work. The candidate must be energetic and ready to contribute to a fast-paced environment.

Successful candidates will receive a monthly stipend of ₹10,000. There is also the prospect of a performance-based increment after the first three months of the internship. To support our staff, we provide a complimentary lunch on all days when working from the office in Manikonda. This role is perfectly suited for energetic individuals looking to develop their professional communication skills and enter the workforce. We are specifically looking for candidates local to Hyderabad and have a preference for female applicants to join our growing team. The primary work location is the Manikonda district in Hyderabad.

Key Requirements

Excellent verbal communication and interpersonal skills. Must be local to or able to commute to Manikonda, Hyderabad. Ability to handle outbound and inbound calls professionally. Persuasive communication style to engage potential clients. Strong active listening skills to understand customer needs. Capability to work effectively in a hybrid work model (3 days in-office). Proactive attitude and willingness to handle repetitive calling tasks. Basic computer literacy and data entry skills for recording interactions. Ability to work collaboratively within a team setting. Resilience and patience when dealing with diverse callers.
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