MANAGED SERVICES MANAGER / SERVICE DELIVERY MANAGER @ DIVIHN INTEGRATION LLP
DivIHN Integration LLP is seeking a seasoned Managed Services Manager / Service Delivery Manager to join their team in a remote capacity within India. This role is pivotal for building, launching, and scaling enterprise-grade managed services. The successful candidate will be central to driving SLA-based delivery models and creating scalable, governance-driven service frameworks that meet the high standards of global enterprise customers. The position requires a strategic thinker who can bridge the gap between technical delivery and business objectives.
The responsibilities include designing and implementing managed service delivery models, including frameworks, SOPs, and runbooks. You will lead and govern SLA-driven operations to ensure consistent service excellence while collaborating closely with delivery, sales, and leadership teams to support organizational growth. Additionally, you will drive automation and AI-enabled service offerings and establish scalable processes, governance models, and performance metrics to ensure continuous improvement and operational efficiency across all client engagements.