MANAGED SERVICES MANAGER / SERVICE DELIVERY MANAGER @ DIVIHN INTEGRATION LLP
DivIHN Integration LLP is seeking a seasoned Managed Services Manager / Service Delivery Manager to join their team in a remote capacity within India. This role is pivotal for building, launching, and scaling enterprise-grade managed services. The successful candidate will be central to driving SLA-based delivery models and creating scalable, governance-driven service frameworks that meet the high standards of global enterprise customers. The position requires a strategic thinker who can bridge the gap between technical delivery and business objectives.
The responsibilities include designing and implementing managed service delivery models, including frameworks, SOPs, and runbooks. You will lead and govern SLA-driven operations to ensure consistent service excellence while collaborating closely with delivery, sales, and leadership teams to support organizational growth. Additionally, you will drive automation and AI-enabled service offerings and establish scalable processes, governance models, and performance metrics to ensure continuous improvement and operational efficiency across all client engagements.
The responsibilities include designing and implementing managed service delivery models, including frameworks, SOPs, and runbooks. You will lead and govern SLA-driven operations to ensure consistent service excellence while collaborating closely with delivery, sales, and leadership teams to support organizational growth. Additionally, you will drive automation and AI-enabled service offerings and establish scalable processes, governance models, and performance metrics to ensure continuous improvement and operational efficiency across all client engagements.
Key Requirements
12 to 15 years of professional experience in service delivery or managed services roles.
Proven hands-on experience in the creation and actualization of Managed Services offerings.
Ability to take a service concept from initial design through to final execution.
Strong understanding of service governance and enterprise delivery frameworks.
Expertise in leading and governing SLA-driven operations.
Demonstrated ability to scale services effectively for large enterprise customers.
Proficiency in designing and implementing Standard Operating Procedures (SOPs) and runbooks.
Familiarity with driving automation and integrating AI-enabled technologies into service offerings.
Strong leadership mindset with a focus on continuous improvement and innovation.
Excellent collaboration skills to work with delivery, sales, and leadership teams.