BUSINESS MANAGER / GENERAL MANAGER @ ZANZIBAR SUMMER HOSPITALITY
Zanzibar Summer Hospitality is seeking a strong, hands-on Business Manager / General Manager to lead the day-to-day management and performance of its luxury villa portfolio in Paje, Zanzibar. This role is central to maintaining the high standards of guest experience and operational excellence that define our brand. The successful candidate will be responsible for overseeing all aspects of property management, ensuring that the villas operate efficiently while providing a world-class experience for every visitor. You will work closely with staff to cultivate a culture of excellence and lead by example in a fast-paced, entrepreneurial environment.
In addition to operational oversight, the Business Manager will focus on commercial performance and revenue optimization. This includes managing budgets, cost controls, and property-level P&L to ensure financial health. You will act as the primary point of contact for owner relations, preparing detailed reports and ensuring compliance with all systems and controls. The ideal candidate will have extensive experience in pricing strategies, ADR/RevPAR tracking, and occupancy management, allowing them to drive growth and maximize the potential of the luxury villa portfolio. Your ability to handle guest issues and staff management with confidence will be key to your success in this role.
In addition to operational oversight, the Business Manager will focus on commercial performance and revenue optimization. This includes managing budgets, cost controls, and property-level P&L to ensure financial health. You will act as the primary point of contact for owner relations, preparing detailed reports and ensuring compliance with all systems and controls. The ideal candidate will have extensive experience in pricing strategies, ADR/RevPAR tracking, and occupancy management, allowing them to drive growth and maximize the potential of the luxury villa portfolio. Your ability to handle guest issues and staff management with confidence will be key to your success in this role.
Key Requirements
Operational leadership and day-to-day management of luxury villa portfolio.
Commercial performance and revenue optimization strategies.
Effective owner relations and professional reporting for asset stakeholders.
Comprehensive team leadership and staff management expertise.
Maintaining high guest experience and hospitality standards.
Implementation of controls, systems, and regulatory compliance.
8–15 years of relevant professional experience with proven progression.
Clear exposure to budgeting, cost control, and property-level P&L management.
Experience with pricing, promotions, and occupancy management.
Proficiency in ADR/RevPAR tracking and portfolio performance analysis.
Ability to work effectively in a lean, entrepreneurial environment.
Confidence in resolving guest issues and managing staff matters directly.