RECOVERY OFFICER @ VIA SERVICE TANZANIA
The Recovery Officer at Via Service Tanzania will be instrumental in engaging directly with defaulting customers to facilitate debt recovery. This role involves conducting frequent field visits, skillfully negotiating repayment plans, and collaborating effectively with both internal teams and external stakeholders to ensure the timely and successful resolution of outstanding debts. A key aspect of this position is the ability to maintain strict adherence to company policies and legal standards throughout all recovery processes.
Key responsibilities include executing field visits to defaulting customers, negotiating settlements, and providing detailed daily, weekly, or monthly reports on recovery progress, case statuses, and collected cash. The officer will also be responsible for accurately maintaining records, investigating and tracing unreachable customers, and identifying potential fraud or high-risk accounts, reporting them promptly to the Accounts Receivable Manager. This role demands hands-on debt collection expertise, resilience, strong interpersonal skills, and a commitment to professional conduct.
Success will be measured by key performance indicators such as the total amount recovered against assigned targets, the percentage reduction in delinquent portfolios, the number of daily site visits and field contacts completed, and the accuracy of field reports and documentation. The role is critical in supporting the financial health of the company while upholding ethical standards and legal compliance.
Key responsibilities include executing field visits to defaulting customers, negotiating settlements, and providing detailed daily, weekly, or monthly reports on recovery progress, case statuses, and collected cash. The officer will also be responsible for accurately maintaining records, investigating and tracing unreachable customers, and identifying potential fraud or high-risk accounts, reporting them promptly to the Accounts Receivable Manager. This role demands hands-on debt collection expertise, resilience, strong interpersonal skills, and a commitment to professional conduct.
Success will be measured by key performance indicators such as the total amount recovered against assigned targets, the percentage reduction in delinquent portfolios, the number of daily site visits and field contacts completed, and the accuracy of field reports and documentation. The role is critical in supporting the financial health of the company while upholding ethical standards and legal compliance.
Key Requirements
Bachelor's or Diploma in Finance, Business Administration, Law, or a related field
Minimum of 2+ years of experience in debt collection, field investigations, or compliance
Strong knowledge of recovery methods, field collection, and legal procedures, preferably in microfinance/fintech
Familiarity with fraud prevention and investigative techniques
Demonstrated abilities to persuade, negotiate, and handle difficult customer confrontations effectively
Resilience under pressure and proven ability to trace and recover hard-to-locate debtors
Deep understanding of local area/terrain for efficient field visits and operations
High level of professionalism, confidentiality, and ethical behavior in all interactions
Ability to work independently and efficiently manage field operations