CLIENT SUPPORT SPECIALIST - 3 POSITIONS @ VERIFIED CLINICAL TRIALS
Verified Clinical Trials is a leading global organization that offers a scalable, industry-recognized clinical trials database registry. Our mission is to enhance participant safety and data quality by preventing critical protocol violations and duplicate enrollments. We serve a wide range of therapeutic indications across all phases of clinical trials research. The company is currently expanding and looking for dedicated professionals to maintain our high standard of service excellence within the clinical research industry.
The Client Support Specialist (CSS) reports directly to the Portfolio Managers and plays a key role in maintaining service excellence. This position requires a proactive individual with strong communication and problem-solving skills, dedicated to delivering exceptional support to our clients. The CSS will lead large client accounts and provide clear solutions to client issues. Working closely with their Portfolio Manager and CSRs, this person will also engage in continuous training to enhance their service capabilities. This role requires adaptability and a strong commitment to understanding and resolving customer needs while adhering to company policies and procedures.
The Client Support Specialist (CSS) reports directly to the Portfolio Managers and plays a key role in maintaining service excellence. This position requires a proactive individual with strong communication and problem-solving skills, dedicated to delivering exceptional support to our clients. The CSS will lead large client accounts and provide clear solutions to client issues. Working closely with their Portfolio Manager and CSRs, this person will also engage in continuous training to enhance their service capabilities. This role requires adaptability and a strong commitment to understanding and resolving customer needs while adhering to company policies and procedures.
Key Requirements
Prior experience as a clinical research coordinator, sub-investigator, PI, or CRA is required.
Willingness to undergo a background check in accordance with local law and regulations.
Possession of a valid driver's license.
Proficiency in Microsoft Excel for data management and reporting purposes.
Exceptional communication skills to provide clear solutions to client issues.
Proven ability to lead and manage large client accounts effectively.
Strong problem-solving skills to efficiently resolve customer inquiries and complaints.
Ability to maintain up-to-date knowledge of clinical trial services and policies.
Adaptability and a strong commitment to understanding and resolving customer needs.
Experience collaborating across departments to address customer needs and improve service delivery.