CALL CENTRE AGENTS (2) @ UMATI
Umati is seeking two dedicated Call Centre Agents to join their team in Dar es Salaam. Reporting to the National Youth Coordinator, these individuals will play a vital role in operating the organization's call centre. The primary responsibility involves receiving and responding to inquiries concerning Sexual and Reproductive Health (SRH), Gender-Based Violence (GBV), and other related services. This role is a volunteer-based position, ideal for individuals with a strong spirit of volunteerism, for which the organization provides a subsistence allowance.
The agents will work closely with the IT Officer and the National Youth Coordinator to ensure all client needs are met efficiently. Key activities include managing client complaints, providing essential SRH counseling and information, and documenting all interactions within the CRM software. This position requires candidates who are residents of Dar es Salaam and are willing to work in shifts. The role offers a unique opportunity to contribute to community health and development while building professional relationships and interpersonal skills within a supportive organizational environment.
The agents will work closely with the IT Officer and the National Youth Coordinator to ensure all client needs are met efficiently. Key activities include managing client complaints, providing essential SRH counseling and information, and documenting all interactions within the CRM software. This position requires candidates who are residents of Dar es Salaam and are willing to work in shifts. The role offers a unique opportunity to contribute to community health and development while building professional relationships and interpersonal skills within a supportive organizational environment.
Key Requirements
Minimum Diploma Level in public health, nursing, clinical management, gender studies, community development, or social studies.
At least one (1) year of professional experience in a similar role or field.
Must be a current resident of Dar es Salaam, Tanzania.
Fluency in both Swahili and English languages for effective communication.
Proficiency in data entry skills and familiarity with CRM software.
Ability to work flexible shifts as required by the call centre operations.
Excellent listening, phone etiquette, and verbal communication skills.
Strong problem-solving abilities and a quick learning mindset.
Proven ability to work effectively as part of a team and build professional relationships.
Previous experience in telesales is considered an added advantage.