CUSTOMER SERVICE SUPERVISOR @ TZDOFBITGROUPLTD
We are looking for a dedicated Customer Service Supervisor to join our team. The successful candidate will be responsible for overseeing the customer support operations, ensuring high levels of service satisfaction, and managing the team's daily performance. The role involves addressing complex customer inquiries, optimizing service workflows, and maintaining professional standards throughout all interactions. The salary for this position is 1.5M per month. We are looking for someone with strong leadership skills and the ability to resolve escalations efficiently. Please note that this position requires a commitment to excellence in client relations and internal team communication.
Key Requirements
Minimum 2 years of experience in customer service or a related field
Proven experience in team leadership or supervisory roles
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution capabilities
Ability to manage high-pressure situations effectively
Proficiency in basic computer software and CRM tools
Deep understanding of customer service best practices
Strong organizational skills and attention to detail
Ability to motivate and train team members
Professional attitude with a focus on service quality