APPLICATION SUPPORT ENGINEER (L1 / L2 / L3) @ TRANSMIG
We are seeking highly skilled and motivated Application Support Engineers to join our support team in Abu Dhabi, United Arab Emirates. This role is pivotal in ensuring the seamless operation of business-critical enterprise applications. Depending on your experience level, you may be assigned to L1, L2, or L3 support roles, handling everything from basic incident resolution to complex system troubleshooting and performance optimization. You will work closely with development teams to identify root causes of software bugs and implement effective solutions within an ITIL-compliant framework.
The ideal candidates will possess a strong technical background in scripting and IT operations. You will be responsible for managing support tickets through tools like ServiceNow and Jira, as well as assisting with system deployments and monitoring. This position offers the opportunity to work with cutting-edge technologies, including AI-powered support systems and cloud-based infrastructures like AWS and Azure. Successful candidates will participate in incident, change, and problem management processes to maintain high service levels for our enterprise clients.
The ideal candidates will possess a strong technical background in scripting and IT operations. You will be responsible for managing support tickets through tools like ServiceNow and Jira, as well as assisting with system deployments and monitoring. This position offers the opportunity to work with cutting-edge technologies, including AI-powered support systems and cloud-based infrastructures like AWS and Azure. Successful candidates will participate in incident, change, and problem management processes to maintain high service levels for our enterprise clients.
Key Requirements
3–5+ years of experience in Application Support or IT Operations roles.
Proficiency in scripting languages such as Python, SQL, Shell, and PowerShell.
Mandatory Arabic language skills for candidates applying for L1 support roles.
Demonstrated ability to troubleshoot complex application and configuration issues.
In-depth knowledge of APIs, integrations, and overall system architecture.
Hands-on experience with ITSM tools, specifically ServiceNow and Jira.
Familiarity with version control systems like Git for code management.
Background in cloud computing platforms including AWS, Azure, or GCP.
Understanding of ITIL framework including incident, change, and problem management.
Experience supporting deployments and system monitoring improvements.
Ability to provide high-quality support for business-critical enterprise applications.
Experience or interest in AI-powered application support and automation.