PATIENT SUPPORT ASSOCIATE @ TERALIFE
TERALIFE is seeking a dedicated and proactive individual to join our growing team as a Patient Support Associate. This role is central to our Patient Support Team, focusing primarily on telephonic sales and company-related healthcare activities. The successful candidate will be responsible for initiating outreach calls to patients, providing them with essential assistance, gathering vital health information, and addressing any concerns they may have regarding their ongoing treatments or scheduled appointments. You will serve as a bridge between the patient and our healthcare services, ensuring that every individual feels supported and well-informed through professional communication and empathy.
In addition to telephonic duties, this position involves significant outreach to new partners and field work. You will identify and connect with potential healthcare partners such as medical practitioners, private clinics, and hospitals to expand our network and enhance our patient support services. This role also requires on-ground medical outreach activities, which include visiting local clinics, distributing patient education materials, collecting patient data, and assisting in the organization of medical events. If you have at least one year of experience in the healthcare sector and possess strong communication skills in both English and Swahili, we encourage you to apply for this dynamic opportunity to improve patient care outcomes.
In addition to telephonic duties, this position involves significant outreach to new partners and field work. You will identify and connect with potential healthcare partners such as medical practitioners, private clinics, and hospitals to expand our network and enhance our patient support services. This role also requires on-ground medical outreach activities, which include visiting local clinics, distributing patient education materials, collecting patient data, and assisting in the organization of medical events. If you have at least one year of experience in the healthcare sector and possess strong communication skills in both English and Swahili, we encourage you to apply for this dynamic opportunity to improve patient care outcomes.
Key Requirements
Minimum of 1 year of experience in tele-calling or field sales, preferably within the healthcare sector.
Fluent in both English and Swahili, with excellent verbal and written communication skills.
Graduate in any field, with a preference given to candidates with healthcare-related qualifications.
Proficiency in MS Office applications, particularly Microsoft Excel and Microsoft Word.
Strong interpersonal skills and the ability to empathize with patients’ needs and concerns.
Highly organized with excellent time management skills and a keen attention to detail.
Willingness to conduct field work for medical outreach, including visiting clinics and hospitals.
Ability to build and maintain professional relationships with key stakeholders in the medical field.
Experience in managing patient databases and following up on treatment plans.
Capability to work independently while meeting targets for outreach calls and partner identification.