REGIONAL AFTERSALES TECHNICIAN @ TEF CONSULT
This pivotal role focuses on ensuring the optimal functionality and customer satisfaction of products through expert troubleshooting and repair services. The Regional Aftersales Technician will be responsible for overseeing operations within a designated zonal service center, which includes managing and supporting Authorized Service Centers within their assigned zone, addressing escalated technical issues, and ensuring adherence to service standards. The technician will play a critical role in maintaining service excellence and customer trust.
Key responsibilities further extend to meticulous monitoring and management of spare parts inventory and warranty stock utilization to prevent shortages and optimize costs. This individual will be instrumental in ensuring that service Key Performance Indicators (KPIs) and turnaround times are consistently met, driving efficiency and customer satisfaction. Additionally, the role involves preparing comprehensive daily, weekly, and monthly reports on repair trends and fault analyses, and actively coordinating technical training programs and continuous improvement initiatives to enhance the overall service delivery quality.
Key responsibilities further extend to meticulous monitoring and management of spare parts inventory and warranty stock utilization to prevent shortages and optimize costs. This individual will be instrumental in ensuring that service Key Performance Indicators (KPIs) and turnaround times are consistently met, driving efficiency and customer satisfaction. Additionally, the role involves preparing comprehensive daily, weekly, and monthly reports on repair trends and fault analyses, and actively coordinating technical training programs and continuous improvement initiatives to enhance the overall service delivery quality.
Key Requirements
Hold a Diploma or Bachelor's degree in Electrical/Electronic Engineering or a related technical field.
Possess a minimum of 3-5 years of proven experience in aftersales operations, technical repair, or field service roles.
Demonstrate strong diagnostic and troubleshooting skills for complex product issues.
Comprehensive understanding and practical application of maintenance processes and best practices.
Ability to manage and support a network of Authorized Service Centers effectively.
Proficiency in monitoring and optimizing spare parts inventory and warranty claims.
Strong analytical skills for preparing detailed repair and fault trend reports.
Experience in coordinating technical training and continuous improvement programs.
Prior experience with solar installation is considered a significant advantage.
Excellent communication and interpersonal skills for customer and team interaction.