KNOWLEDGE SUPPORT OFFICER (6 POSITIONS) @ TANZANIA SPECIALIST
Tanzania Specialist is looking to recruit 6 Knowledge Support Officers for a fixed-term contract based in Arusha. This role is pivotal in delivering exceptional travel guidance, managing client bookings, and providing comprehensive customer support for travelers exploring Tanzania. The successful candidates will act as the primary point of contact for clients, ensuring that every itinerary is managed with precision and professional care.
As a Knowledge Support Officer, you will handle inquiries related to travel products, documentation, and specific service needs. This position requires an individual who thrives in a fast-paced environment and possesses a genuine passion for the hospitality and tourism sector. You will be responsible for maintaining high service standards while managing multiple client requests simultaneously to ensure seamless travel experiences.
As a Knowledge Support Officer, you will handle inquiries related to travel products, documentation, and specific service needs. This position requires an individual who thrives in a fast-paced environment and possesses a genuine passion for the hospitality and tourism sector. You will be responsible for maintaining high service standards while managing multiple client requests simultaneously to ensure seamless travel experiences.
Key Requirements
Diploma or Degree in Tourism, Hospitality, or Business Administration
Minimum 3 years of relevant field experience
Strong communication and interpersonal skills
Fluency in English (additional languages are a plus)
Proficiency in Microsoft Office suite
Ability to manage reservation systems
Ability to work under pressure
Customer-focused attitude
Willingness to work flexible hours including nights and weekends
Strong sense of responsibility and accountability