GOOGLE DIALOGFLOW CX EXPERT / CONVERSATIONAL AI ENGINEER @ TANU INFOTECH
Join our team as a Google Dialogflow CX Expert / Conversational AI Engineer to design and deliver scalable, enterprise-grade virtual assistant experiences powered by advanced conversational design and cloud integrations. In this role, you will be responsible for designing and building conversational flows using Dialogflow CX, configuring intents, pages, routes, parameters, and events, and managing conversation state, routing, and session continuity. You will collaborate with backend, platform, and product teams to integrate conversational flows with backend APIs and services, improving chatbot performance, fallback handling, and user experience.
The ideal candidate will possess over 8 years of experience and a strong background in cloud-based application environments. You will optimize conversation quality and escalation paths, establish best practices for scalable conversational design, and document architecture, workflows, and platform standards. This full-time position is remote and requires strong debugging and troubleshooting skills along with excellent communication capabilities. Experience with Google Cloud services such as Cloud Run, Firestore, and IAM, as well as exposure to LLMs and Agentic AI, will be highly valued as we continue to drive digital transformation through automation and AI engineering.
The ideal candidate will possess over 8 years of experience and a strong background in cloud-based application environments. You will optimize conversation quality and escalation paths, establish best practices for scalable conversational design, and document architecture, workflows, and platform standards. This full-time position is remote and requires strong debugging and troubleshooting skills along with excellent communication capabilities. Experience with Google Cloud services such as Cloud Run, Firestore, and IAM, as well as exposure to LLMs and Agentic AI, will be highly valued as we continue to drive digital transformation through automation and AI engineering.
Key Requirements
Strong hands-on experience with Google Dialogflow CX
Expertise in conversational design and stateful flow management
Experience integrating with webhooks and REST APIs
Strong understanding of JSON request and response handling
Experience in cloud-based application environments
Strong debugging and troubleshooting skills
Excellent communication and collaboration skills
Minimum of 8 years of professional experience in conversational AI or related field
Ability to manage conversation state, routing, and session continuity
Familiarity with Google Cloud services like Cloud Run, Firestore, and IAM