TEAM LEADER – DEBT COLLECTIONS @ TALENT ARIS HR
Our client is seeking a dynamic and experienced Team Leader for their Debt Collections department based in Nairobi. This role requires a professional who thrives in fast-paced environments and has a proven track record of coaching teams and driving high-impact results. You will be responsible for leading and inspiring your team to reach ambitious targets while maintaining the highest compliance standards in the industry.
The ideal candidate will focus on monitoring daily performance, identifying areas for improvement, and fostering a culture of continuous development. As a leader, you will play a crucial role in managing client relationships and ensuring that all collection activities align with both regulatory requirements and company policies. This is an excellent opportunity for a results-driven individual looking to advance their career in a leadership position within a call center environment.
The ideal candidate will focus on monitoring daily performance, identifying areas for improvement, and fostering a culture of continuous development. As a leader, you will play a crucial role in managing client relationships and ensuring that all collection activities align with both regulatory requirements and company policies. This is an excellent opportunity for a results-driven individual looking to advance their career in a leadership position within a call center environment.
Key Requirements
Proven experience as a Team Leader in a debt collections or call center environment.
Demonstrated ability to lead, motivate, and manage a high-performing team.
Strong knowledge of debt collection regulations and compliance standards.
Excellent communication and interpersonal skills for coaching and development.
Ability to monitor and analyze team performance metrics against targets.
Proficiency in using collection software and CRM systems.
Strong problem-solving and negotiation skills.
Ability to work in a high-pressure, target-driven environment.
High level of integrity and professional ethics.
Relevant degree or certification in business management, finance, or a related field.