GROUP OPERATIONS MANAGER @ T4PSOLUTION
The Group Operations Manager is responsible for overseeing the daily operations and profitability of all hospitality outlets within the group. This leadership role involves enforcing company policies, maintaining service standards, and ensuring discipline across all departments. You will work directly with senior management to develop strategies that drive business growth while strictly managing and optimizing operational costs.
In addition to daily management, you will conduct regular operational audits to ensure compliance with health, safety, and brand standards. You will be expected to mentor staff, foster a positive work culture, and handle escalated operational challenges to maintain smooth service delivery and high customer satisfaction.
In addition to daily management, you will conduct regular operational audits to ensure compliance with health, safety, and brand standards. You will be expected to mentor staff, foster a positive work culture, and handle escalated operational challenges to maintain smooth service delivery and high customer satisfaction.
Key Requirements
Degree in Hospitality, Hotel, or Business Management.
MBA or relevant professional certifications preferred.
Strong leadership and team management capabilities.
Extensive operational experience in the hospitality industry.
Proven track record in driving business growth.
Excellent organizational and planning skills.
Strong financial acumen for cost control.
Ability to enforce company policies and discipline.
Exceptional decision-making skills under pressure.
Proficiency in operational management software.