PASSENGER SERVICE AGENTS (20 POSITIONS) @ SWISSPORT
Swissport Tanzania Plc is recruiting 20 Passenger Service Agents for its operations at Julius Nyerere International Airport in Dar es Salaam. The primary objective of this role is to deliver professional passenger handling services that comply with all airline and airport regulations. Agents are responsible for the front-line interaction with travelers, ensuring a smooth transition from check-in to boarding processes.
Key duties include verifying travel documentation, processing baggage, and managing boarding procedures accurately. The role also involves assisting special-needs passengers and providing clear information via airport announcements. Candidates must be prepared to work flexible shifts, including nights and holidays, while maintaining a high standard of safety and service quality in a fast-paced aviation environment.
Key duties include verifying travel documentation, processing baggage, and managing boarding procedures accurately. The role also involves assisting special-needs passengers and providing clear information via airport announcements. Candidates must be prepared to work flexible shifts, including nights and holidays, while maintaining a high standard of safety and service quality in a fast-paced aviation environment.
Key Requirements
Diploma or Bachelor’s degree in Marketing, PR, Business Administration, or a related field.
Proven customer service experience, with aviation industry experience preferred.
Strong verbal and written communication skills in both English and Swahili.
Ability to work flexible shifts, including night shifts, weekends, and public holidays.
High level of safety awareness and commitment to operational security.
Ability to verify passenger documentation and issue boarding passes accurately.
Proficiency in handling check-in procedures and baggage processing.
Experience assisting special-needs passengers such as UMs, VIPs, and wheelchair users.
Ability to make clear public announcements and guide passengers through airport formalities.
Knowledge of airline reservation systems and standard airport equipment.