SENIOR FRONT OFFICE MANAGER (PRE-OPENING) @ SWISS-BELMOTEL
Swiss-Belresort Zanzibar is seeking a dedicated and experienced Senior Front Office Manager for our pre-opening team. As a key member of the leadership staff, you will be instrumental in establishing operational standards and creating exceptional guest experiences from the very first day. The resort is a stunning new property scheduled to open in 2027, featuring 171 rooms and suites designed to blend contemporary comfort with authentic island charm.
This role offers a unique opportunity to shape a landmark destination in Zanzibar. You will be responsible for overseeing the front office operations, managing diverse dining and banqueting coordination, and ensuring world-class service standards are met across all touchpoints. Successful candidates will lead a dynamic team to deliver unforgettable moments for our guests while maintaining high operational efficiency and revenue growth.
This role offers a unique opportunity to shape a landmark destination in Zanzibar. You will be responsible for overseeing the front office operations, managing diverse dining and banqueting coordination, and ensuring world-class service standards are met across all touchpoints. Successful candidates will lead a dynamic team to deliver unforgettable moments for our guests while maintaining high operational efficiency and revenue growth.
Key Requirements
Minimum 5 years' experience in a similar role within a large-scale luxury resort.
Previous pre-opening experience is highly desirable.
Strong leadership, team development and operational management skills.
Excellent guest relations, communication and problem-solving abilities.
Sound knowledge of Front Office systems and revenue optimisation practices.
Passion for service excellence and delivering memorable guest experiences.
Open to Tanzanian and Kenyan nationals only.
Proficiency in hotel property management systems (PMS).
Ability to mentor and train multicultural staff members.
Strong understanding of hospitality industry health and safety regulations.