COMMUNICATION OFFICER @ STARPLUS
Star Plus Logistics Express is seeking a highly motivated, confident, and professional Communication Officer to join our dynamic team in Dar es Salaam. The successful candidate will play a pivotal role in managing daily communication streams, ensuring that our customers receive timely and accurate information while maintaining the high service standards expected at Star Plus.
The Communication Officer will be responsible for handling inquiries across multiple channels, including phone, WhatsApp, and social media platforms. You will serve as the primary point of contact for customer feedback and complaints, ensuring that every interaction is handled with professionalism and care. Additionally, the role involves collaborating with internal departments to facilitate the smooth flow of information and supporting company-wide promotional initiatives to enhance our market presence.
The Communication Officer will be responsible for handling inquiries across multiple channels, including phone, WhatsApp, and social media platforms. You will serve as the primary point of contact for customer feedback and complaints, ensuring that every interaction is handled with professionalism and care. Additionally, the role involves collaborating with internal departments to facilitate the smooth flow of information and supporting company-wide promotional initiatives to enhance our market presence.
Key Requirements
Certificate or Diploma in Mass Communication, Communication Studies, Public Relations, Journalism, Marketing, or a related field
Excellent verbal and written communication skills in both English and Swahili
Strong interpersonal skills with a professional and friendly demeanor
Proficiency in basic computer applications and social media platforms
Proven ability to work effectively both independently and as part of a team
Capacity to handle high-pressure environments and meet strict deadlines
Prior professional experience in communication, customer service, marketing, or logistics
Ability to maintain high standards of professionalism when representing the company
Strong problem-solving skills to address and resolve customer complaints efficiently
A responsible, confident attitude with a clear willingness to learn and adapt