SALES & CLIENT CONCIERGE (LUXURY/PREMIUM EXPERIENCE) @ STAFFLINK EXPRESS
We are seeking a dedicated Sales & Client Concierge to join our team in Lekki, Lagos. The successful candidate will drive revenue while delivering a refined, personalized, and high-performance sales culture centered on a high-touch client experience. This role focuses on increasing client lifetime value through intelligent selling, curated service, and structured retention strategies. If you are not target-driven, structured, and premium-minded, this role is not for you as it focuses on controlled, intentional, high-value client management. The salary for this position is ₦300,000 – ₦350,000 per month plus performance-based incentives tied to revenue and retention targets.
The ideal candidate will be responsible for converting inquiries and appointments through consultative, experience-led selling while curating personalized service journeys based on each client's specific needs. You will manage bookings to maximize capacity and preserve a seamless client flow, building long-term relationships with high-value VIP clients. Success in this role is measured by monthly revenue targets, high conversion rates, and strong repeat booking and retention rates. Candidates must be polished, composed, and detail-oriented with a proactive approach to follow-ups and relationship management.
The ideal candidate will be responsible for converting inquiries and appointments through consultative, experience-led selling while curating personalized service journeys based on each client's specific needs. You will manage bookings to maximize capacity and preserve a seamless client flow, building long-term relationships with high-value VIP clients. Success in this role is measured by monthly revenue targets, high conversion rates, and strong repeat booking and retention rates. Candidates must be polished, composed, and detail-oriented with a proactive approach to follow-ups and relationship management.
Key Requirements
Converting inquiries and appointments through consultative, experience-led selling
Curating personalised service journeys based on each client’s needs and preferences
Driving revenue through subtle upselling and cross-selling of services and retail products
Managing bookings to maximise capacity while preserving a seamless client flow
Building long-term relationships with high-value clients and tracking patterns
Proactively following up to ensure retention, rebooking, and client satisfaction
Identifying VIP clients and delivering elevated, consistent premium experiences
Monitoring client feedback and resolving issues with discretion and speed
Maintaining strong attention to detail regarding tone, posture, grooming, and communication
Demonstrated ability to sell without being aggressive or transactional in nature