HEAD OF OPERATIONS @ STAFFLINK EXPRESS
The Head of Operations at Stafflink Express will play a pivotal role in maintaining operational excellence within the spa and hospitality facility located in Lekki, Lagos. This position is central to enforcing brand standards, regulating staff conduct, and ensuring a premium client experience. The successful candidate will be responsible for the strict enforcement of Standard Operating Procedures (SOPs) and maintaining a calm, professional luxury environment. The role involves direct oversight of all operational and client-facing staff, reporting directly to the Founder. Key responsibilities include managing staff performance, documenting disciplinary actions, and leading recruitment and onboarding efforts. You will be expected to monitor grooming standards, manage work schedules, and prepare detailed daily operational reports. The salary for this position ranges from ₦500,000 to ₦600,000 monthly, reflecting the high level of responsibility and expertise required. Applicants must possess at least 5 years of experience in a similar service-driven environment and demonstrate a strong ability to manage teams and uphold rigorous operational discipline. The Head of Operations ensures all client-facing interactions consistently reflect the brand values and service standards, while also managing the workforce integration and probation monitoring processes.
Key Requirements
Minimum of 5 years experience in operations management, hospitality, or luxury retail environments.
Proven track record of enforcing operational standards and managing high-performing teams.
Expertise in monitoring service delivery processes and ensuring compliance with approved SOPs.
Strong ability to regulate staff conduct, including punctuality, grooming, and professional behavior.
Proficiency in documentation, including disciplinary actions and daily operational reporting.
Demonstrated experience in recruitment activities, screening, and candidate assessment.
Capability to oversee onboarding, orientation, and probation monitoring for new employees.
Strong leadership skills to manage all operational and client-facing staff effectively.
Excellent organizational skills to maintain a calm and luxury service environment.
Strong communication skills for reporting directly to the company founder and stakeholders.