RECEPTIONIST/FRONT OFFICE @ SNOW VIEW HOTEL
SNOW VIEW HOTEL is seeking a professional and friendly Receptionist/Front Office team member to be the first point of contact for our guests in Moshi, Kilimanjaro. This role is crucial for creating a positive first impression and ensuring a smooth and welcoming experience for all visitors. The successful candidate will handle guest check-ins and check-outs, manage reservations, respond to inquiries, and provide information about the hotel and local attractions. You will be responsible for maintaining an organized front desk, handling administrative tasks, and resolving guest issues with efficiency and a calm demeanor. This position requires someone with excellent interpersonal skills, a professional appearance, and a commitment to delivering outstanding customer service.
Key Requirements
Excellent Customer Service skills
Effective Communication (verbal and written)
Strong Attention to details
Proficiency in Computer and administrative skills
Professional Appearance and Attitude
Certificate or diploma in Hotel Management
Experience of three years in a similar role
Ability to handle multiple tasks simultaneously
Problem-solving capabilities
Knowledge of reservation systems