CUSTOMER SERVICE PROVIDER (15 POSITIONS) @ SMARTPIKA
SmartPika is looking for 15 dedicated Customer Service Providers to join their dynamic team and be part of providing excellent services that delight customers every day. As a representative of the 'Jiko la Taifa' brand, the successful candidates will be responsible for maintaining high standards of service, ensuring that every customer interaction is handled with professionalism and care. This role is central to the company's mission of building lasting relationships with its clientele through effective communication and problem-solving.
Candidates will be expected to handle inquiries, resolve issues, and provide detailed information about the company's products or services. This position offers a great opportunity for Form 6 or Diploma holders to grow within a fast-paced environment. The role requires a high degree of patience, a willingness to learn, and a commitment to working hard to meet the company's service goals. Applications must be submitted by the deadline of May 10, 2026.
Candidates will be expected to handle inquiries, resolve issues, and provide detailed information about the company's products or services. This position offers a great opportunity for Form 6 or Diploma holders to grow within a fast-paced environment. The role requires a high degree of patience, a willingness to learn, and a commitment to working hard to meet the company's service goals. Applications must be submitted by the deadline of May 10, 2026.
Key Requirements
Must have excellent communication skills and be fluent in language.
Must demonstrate high levels of respect and professionalism in the workplace.
Ability to show patience and listen attentively to customer needs.
Strong desire to learn and a commitment to working hard.
Educational background: Minimum of Form 6 (Advanced Level) or a Diploma.
Basic computer literacy for data entry and logging customer interactions.
Ability to remain calm and professional under pressure.
Strong interpersonal skills to build rapport with diverse customer groups.
Ability to work effectively within a team environment.
Excellent time management and punctuality for assigned shifts.