CALL CENTRE AGENT @ SIMPLEPAY CAPITAL FINANCIAL SERVICES TANZANIA LTD
The Call Centre Agent at Simplepay Capital Financial Services Tanzania Ltd will be primarily responsible for managing overdue loan accounts through effective follow-ups, proactive customer engagement, and structured repayment negotiations. This role is vital for maintaining the company's financial health by reducing the Portfolio at Risk (PAR) to below 2% while ensuring professional service standards and adherence to internal recovery procedures.
Successful candidates will work in a fast-paced environment where they must balance firm collection goals with the need to maintain strong, positive customer relationships. Responsibilities include recording customer interactions, identifying potential fraud or operational risks, and collaborating closely with branch and field teams to streamline recovery efforts. This position is located in Dar es Salaam and requires a candidate who can handle difficult conversations with empathy, professional integrity, and a result-oriented mindset.
Successful candidates will work in a fast-paced environment where they must balance firm collection goals with the need to maintain strong, positive customer relationships. Responsibilities include recording customer interactions, identifying potential fraud or operational risks, and collaborating closely with branch and field teams to streamline recovery efforts. This position is located in Dar es Salaam and requires a candidate who can handle difficult conversations with empathy, professional integrity, and a result-oriented mindset.
Key Requirements
A diploma or bachelor’s degree in Business, Finance, or a related field.
Previous experience in debt collection.
Strong communication and negotiation skills.
Ability to work under pressure and meet daily targets.
Good problem-solving and conflict-resolution skills.
A high level of integrity and professionalism.
Basic computer skills and the ability to work with relevant systems.
Fluency in Swahili and English.
Ability to handle difficult conversations professionally.
Strong attention to detail and accurate documentation skills.