CUSTOMER EXPERIENCE DIRECTOR @ SERVICEFIRST
ServiceFirst is seeking a visionary Customer Experience Director to lead our transformation efforts across all service channels in Dubai. The successful candidate will be responsible for designing and implementing strategies that elevate the customer journey, ensuring seamless interaction across digital and physical touchpoints. This role requires a high-level strategic thinker who can integrate data-driven insights with creative solutions to foster brand loyalty and operational excellence. This leadership role is vital for maintaining the company's competitive edge in the Middle Eastern market. The position offers a competitive monthly salary ranging from AED 65,000 to 85,000, along with a comprehensive benefits package including performance bonuses, housing allowances, and relocation support. As a key member of the leadership team, you will drive the cultural shift towards a customer-centric organization, managing large-scale projects and mentoring a dedicated team of professionals to achieve world-class service standards in the vibrant Dubai market.
Key Requirements
Bachelor's or Master's degree in Business, Marketing, or a related field.
Minimum of 10 years of experience in customer experience or service operations.
Proven track record of leading digital transformation across multiple channels.
Expertise in mapping customer journeys and identifying service pain points.
Strong leadership and team management skills with experience in mentoring.
Ability to analyze customer data and feedback to drive strategic improvements.
Proficiency in CX software, CRM platforms, and data analytics tools.
Excellent communication and interpersonal skills for stakeholder management.
Experience in budget management, resource allocation, and financial planning.
Deep understanding of the Dubai market and regional consumer behavior.