FRONT OFFICE SUPERVISOR @ SEACLIFF RESORT & SPA ZANZIBAR
Seacliff Resort & Spa Zanzibar is looking for a dedicated Front Office Supervisor to oversee daily operations. The successful candidate will lead the front desk team to ensure high-quality service, manage shift schedules, and resolve guest issues efficiently to maintain our resort's reputation for excellence.
Applicants should be prepared to work in a dynamic hospitality environment, handling guest inquiries and coordinating with other departments. The role requires a professional demeanor and a strong commitment to guest satisfaction throughout their stay at our resort.
Applicants should be prepared to work in a dynamic hospitality environment, handling guest inquiries and coordinating with other departments. The role requires a professional demeanor and a strong commitment to guest satisfaction throughout their stay at our resort.
Key Requirements
2–3 years of experience in a Front Office Supervisor role within a hotel environment.
Experience using IDS and Opera hotel management systems is required.
Strong customer service skills.
Proven leadership abilities.
Excellent verbal and written communication skills.
Ability to handle high-pressure situations.
Strong problem-solving skills.
Proficiency in Microsoft Office suite.
Ability to manage guest complaints effectively.
Flexibility to work shifts including weekends and holidays.