CUSTOMER SERVICE OFFICER (LOGISTICS & FREIGHT) @ SAM GURU
As a Customer Service Officer within our Logistics and Freight division, you will play a critical role in managing client relationships and ensuring the seamless delivery of our services. Your primary focus will be to act as the first point of contact for clients, addressing inquiries, tracking shipments in real-time, and resolving any issues that may arise during the transport process. You will be instrumental in managing client expectations and maintaining high levels of satisfaction through proactive communication.
This position also involves assisting with daily operations and coordinating with various departments to ensure that shipments are processed efficiently and according to schedule. We are looking for a proactive professional who thrives in a fast-paced environment and possesses strong problem-solving skills. Based in Isolo, Lagos, this full-time role is ideal for individuals with a background in logistics who are committed to providing exceptional service and supporting the continuous growth of our logistics operations.
This position also involves assisting with daily operations and coordinating with various departments to ensure that shipments are processed efficiently and according to schedule. We are looking for a proactive professional who thrives in a fast-paced environment and possesses strong problem-solving skills. Based in Isolo, Lagos, this full-time role is ideal for individuals with a background in logistics who are committed to providing exceptional service and supporting the continuous growth of our logistics operations.
Key Requirements
2 to 3 years of experience in customer service roles, preferably in logistics.
Strong verbal and written communication skills.
Effective problem-solving skills with the ability to handle client complaints.
Ability to track shipments and provide accurate status updates to clients.
Competence in managing client expectations and building long-term relationships.
Willingness to assist in warehouse and logistics operations as needed.
Proficiency in Microsoft Office Suite, specifically Excel and Outlook.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work effectively both independently and as part of a team.
Knowledge of standard logistics documentation and shipping terms.