ONLINE SALES OFFICER @ ROYALTRINITY
Royaltrinity is seeking a dynamic and motivated Online Sales Officer to join our team in Mwanza. In this pivotal role, you will be responsible for managing all aspects of online orders, from processing to fulfillment, and ensuring customer satisfaction. Key responsibilities include proficiently handling customer calls, addressing feedback and complaints promptly, and maintaining accurate sales analytical data and records. Your efforts will directly contribute to our commitment to providing fresh, fast, and premium services to our clients.
To excel in this position, candidates must possess excellent customer service and communication skills, demonstrating a proactive approach to problem-solving. Strong management capabilities are essential for overseeing daily operations and contributing to strategic sales initiatives. This role requires flexibility, as you may be deployed to various locations within Mwanza, including Mwanza town center, Airport, Rockcity mall, Nyegezi, and Buzuruga, to best serve our customer base.
To excel in this position, candidates must possess excellent customer service and communication skills, demonstrating a proactive approach to problem-solving. Strong management capabilities are essential for overseeing daily operations and contributing to strategic sales initiatives. This role requires flexibility, as you may be deployed to various locations within Mwanza, including Mwanza town center, Airport, Rockcity mall, Nyegezi, and Buzuruga, to best serve our customer base.
Key Requirements
Possess good customer service skills
Strong communication abilities, both written and verbal
Demonstrated problem-solving capabilities
Effective management skills
Ability to manage online orders efficiently
Proficiency in handling customer calls
Experience in managing customer feedback and complaints
Skills in sales analytical reporting and record keeping