SERVICE DESK SUPPORT ANALYST (L1) @ PMC
PMC is expanding its global team and seeking passionate, customer-focused professionals to join as Service Desk Support Analysts (L1). In this role, you will be part of a dynamic team dedicated to delivering high-quality technical support to international clients. Candidates should thrive in fast-paced environments and possess a natural aptitude for problem-solving. This position offers a significant opportunity for individuals looking to build a long-term career in IT service desk support within a global framework.
The recruitment process is fully virtual, including an upcoming virtual recruitment drive to select the best talent. Based in Vadodara, this role involves handling Level 1 support queries, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Successful candidates will benefit from a collaborative work environment where learning and professional growth are highly encouraged.
The recruitment process is fully virtual, including an upcoming virtual recruitment drive to select the best talent. Based in Vadodara, this role involves handling Level 1 support queries, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Successful candidates will benefit from a collaborative work environment where learning and professional growth are highly encouraged.
Key Requirements
Excellent verbal and written communication skills in English.
Strong problem-solving and analytical skills to resolve technical issues.
Proficiency in troubleshooting hardware and software problems.
Customer-focused mindset with a dedication to service excellence.
Ability to work effectively in a fast-paced environment.
Basic knowledge of IT service management (ITSM) tools and processes.
Solid understanding of operating systems including Windows and macOS.
Ability to document technical issues and resolutions accurately.
Willingness to work in shifts to support international clients.
A degree or diploma in Information Technology, Computer Science, or a related field.